Part-Time
Various Markets

League and Social Managers (LSM) are CLUBWAKA’s brand ambassadors – responsible for delivering our premium social sports experience and for building and growing our fun communities around activities, leagues, events, and parties.

First Year Outcomes

• Complete training through the Talent Management Program within first 21 days of employment
• Grow revenue by 5% year over year 
• Deliver A+ customer service to customers and partners

Key Responsibilities

• Promote and recruit new and past customers
• Manage and run all events, meetings, activities, and games, as assigned
• Provide A+ customer service to both customers and business partners using a variety of communication methods
• Complete all operational tasks, including but not limited to: activity set up, equipment management,  t-shirt ordering and distribution; roster management, and season scheduling
• Establish and maintain relationships with new and existing facilities, bars, and sponsors
• Share all facility and bar partner communications with GM
• Ongoing marketing and brand promotion
• Maintain regular contact with captains, volunteers and partners and share feedback with GM
• Manage a budget as established by the GM

Ideal Qualifications

• A background in sales, marketing, customer service or sports/recreation management (1 year minimum)
• Excellent communicator and socially active and engaging
• Solution-focused mindset with a willingness to learn and be coached
• Ability to work within a team to collaborate and strive for a common goal
• Desire to grow personal and professional network

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Part-Time
Location: Bethesda, Dallas, Hollywood, North Los Angeles, Miami, Richmond, Santa Barbara, Tampa

The General Manager (GM) is a bridge between League and Social Managers (LSMs) and the Owners. The GM is responsible for the sales and operations within the assigned market/s which includes promotions and management of  all leagues, activities, and events, in addition to regular managing and mentoring LSMs. GMs lead LSMs toward building fun communities, providing engaging customer service, and assisting with sharing experiences and best practices company-wide.

First Year Outcomes

• Complete training within 15 days
• Grow revenue by 5% year over year in assigned market/s
• Grow market products by at least one activity and LSM per year 

Key Responsibilities

• Manage, mentor, train and coach all local LSMs including but no limited to status updates, budgets, goal setting and customer service response practices with help from talent management
• Manage the promotions and recruitment of new and past customers
• Help LSMs Provide A+ customer service to both customers and business partners using a variety of communication methods
• Attend several events, meetings, and games and engage with customers and staff regularly
• Help identify and recruit potential LSMs in the local market
• Coordinate  staff updates and challenges with the HR Department
• Establish and maintain relationships with facilities, bars, and sponsors and other vendors
• Update and record all facility and bar partner contact information in shared document with supervisor 
• Engage in ongoing marketing and brand promotion 
• Manage the market budget including using CLUBWAKA retail pricing calculator to set all league and event pricing, and minimizing expenditures as possible
• Perform LSM duties as necessary
• Assist in market-wide event planning, sponsorship activation, and media relations as needed

Required Qualifications

• A background in sales, marketing, customer service or sports/recreation management (1 year minimum)
• 1 year+ of supervisory experience managing a team of 2 or more
• Excellent communicator and socially active and engaging
• Team and Goal Oriented mindset with proven track record
• 1-2 years of on the experience with CLUBWAKA

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Employment: W2
Location: Hampton Roads

The Operations Coordinator manages the general operations of all leagues and events in an assigned market region. This position is primarily responsible for customer care, service, and retention as well as maintaining relationships with established vendors, facilities, and sponsors in the assigned market region. 

The Operations Coordinator will work with the General Manager to plan for and execute adding new sports and activities to the market to include responsibilities such as identifying facilities and all operational and administrative duties pertaining to new sports and activities. The Operations Coordinator will work with the General Manager to ensure that new leagues are filled to capacity. 

By providing an on-the-ground contact point for customers, vendors, facility managers, and sponsors, the Operations Coordinator will increase the customer retention numbers, satisfaction surveys and survey response rates.

Key Responsibilities

• Identify new facilities and locations for new sport offerings with the assistance of the General Manager.
• Provide proactive and reactive customer service to customers, league and event volunteers, vendors, facility managers, sponsors, etc.
• Attend games, events, parties, charity events and volunteer committee meetings to provide customers with an in-person point of contact.
• Order, inventory, and distribute league T-Shirts, Equipment, and Referee Shirts through CLUBWAKA processes.
• With the oversight of the General Manager, procure and secure field locations for potential league(s), if not already in place, and actively seek alternatives to allow for new league growth and/or replacement fields.
• Manage the registration process for each league and event.
• Manage game scheduling and ref/ump assignments.

Ideal Qualifications

• Participation as a CLUBWAKA customer is a big plus
• A minimum of 2 years of direct customer service experience is required
• A background in sales, marketing, public relations or sports/recreation management is preferred
• Excellent written and verbal communications skills 
• Solution-focused mindset with a willingness to learn and be coached
• Ability to work within a team to collaborate and strive for a common goal
• Well organized with the ability to complete administrative tasks

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Part-Time, 5-10 hours per week
Location: Hampton Roads

Mission

Help build CLUBWAKA communities by providing engaging social activities in coordination with our local bar partners and charities.

Vision

Our weekly, monthly, and quarterly events in the market make CLUBWAKA the premier sport and social club in the market.  We are looking for someone with the organizational experience to improve our fun social events and keep our restaurant and bar partners informed and excited to work with us.

Key Responsibilities

• Help LSMs and the GM manage and run all social events and market parties
• Provide A+ customer service to both customers and business partners using a variety of communication methods
• Establish and maintain relationships with new and existing bar partners
• Promote events via social media and other outlets
• Coordinate staff and volunteers to represent CLUBWAKA Hampton Roads during events where tables and/or booths can be set up to increase brand awareness and capture contact information for potential new customers

Ideal Qualifications

• Participation as a CLUBWAKA customer is a big plus!
• A background in event planning, customer service, or sports/recreation management (1-year minimum)
• Excellent communicator and socially active
• Solution-focused mindset with a willingness to learn and be coached
• Ability to work within a team to collaborate and strive for a common goal
• Well organized with the ability to complete administrative tasks

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