Full-Time
Hampton Roads, VA 

The Operations Coordinator manages the general operations of all leagues and events in an assigned market region. This position is primarily responsible for customer care, service, and retention as well as maintaining relationships with established vendors, facilities, and sponsors in the assigned market region. 

The Operations Coordinator will work with the General Manager to plan for and execute adding new sports and activities to the market to include responsibilities such as identifying facilities and all operational and administrative duties pertaining to new sports and activities. The Operations Coordinator will work with the General Manager to ensure that new leagues are filled to capacity. 

By providing an on-the-ground contact point for customers, vendors, facility managers, and sponsors, the Operations Coordinator will increase the customer retention numbers, satisfaction surveys and survey response rates.

Key Responsibilities

• Identify new facilities and locations for new sport offerings with the assistance of the General Manager.
• Provide proactive and reactive customer service to customers, league and event volunteers, vendors, facility managers, sponsors, etc.
• Attend games, events, parties, charity events and volunteer committee meetings to provide customers with an in-person point of contact.
• Order, inventory, and distribute league T-Shirts, Equipment, and Referee Shirts through CLUBWAKA processes.
• With the oversight of the General Manager, procure and secure field locations for potential league(s), if not already in place, and actively seek alternatives to allow for new league growth and/or replacement fields.
• Manage the registration process for each league and event.
• Manage game scheduling and ref/ump assignments.

Ideal Qualifications

• Participation as a CLUBWAKA customer is a big plus
• A minimum of 2 years of direct customer service experience is required
• A background in sales, marketing, public relations or sports/recreation management is preferred
• Excellent written and verbal communications skills 
• Solution-focused mindset with a willingness to learn and be coached
• Ability to work within a team to collaborate and strive for a common goal
• Well organized with the ability to complete administrative tasks

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Part-Time
Various Markets

League and Social Managers (LSM) are CLUBWAKA’s brand ambassadors – responsible for delivering our premium social sports experience and for building and growing our fun communities around activities, leagues, events, and parties.

First Year Outcomes

• Complete training through the Talent Management Program within first 21 days of employment
• Grow revenue by 5% year over year 
• Deliver A+ customer service to customers and partners

Key Responsibilities

• Promote and recruit new and past customers
• Manage and run all events, meetings, activities, and games, as assigned
• Provide A+ customer service to both customers and business partners using a variety of communication methods
• Complete all operational tasks, including but not limited to: activity set up, equipment management,  t-shirt ordering and distribution; roster management, and season scheduling
• Establish and maintain relationships with new and existing facilities, bars, and sponsors
• Share all facility and bar partner communications with GM
• Ongoing marketing and brand promotion
• Maintain regular contact with captains, volunteers and partners and share feedback with GM
• Manage a budget as established by the GM

Ideal Qualifications

• A background in sales, marketing, customer service or sports/recreation management (1 year minimum)
• Excellent communicator and socially active and engaging
• Solution-focused mindset with a willingness to learn and be coached
• Ability to work within a team to collaborate and strive for a common goal
• Desire to grow personal and professional network

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Part-Time
Location: Dallas, Hollywood, North Los Angeles, Santa Barbara, Ft. Lauderdale, 

The General Manager (GM) is a bridge between League and Social Managers (LSMs) and the Owners. The GM is responsible for the sales and operations within the assigned market/s which includes promotions and management of  all leagues, activities, and events, in addition to regular managing and mentoring LSMs. GMs lead LSMs toward building fun communities, providing engaging customer service, and assisting with sharing experiences and best practices company-wide.

First Year Outcomes

• Complete training within 15 days
• Grow revenue by 5% year over year in assigned market/s
• Grow market products by at least one activity and LSM per year 

Key Responsibilities

• Manage, mentor, train and coach all local LSMs including but no limited to status updates, budgets, goal setting and customer service response practices with help from talent management
• Manage the promotions and recruitment of new and past customers
• Help LSMs Provide A+ customer service to both customers and business partners using a variety of communication methods
• Attend several events, meetings, and games and engage with customers and staff regularly
• Help identify and recruit potential LSMs in the local market
• Coordinate  staff updates and challenges with the HR Department
• Establish and maintain relationships with facilities, bars, and sponsors and other vendors
• Update and record all facility and bar partner contact information in shared document with supervisor 
• Engage in ongoing marketing and brand promotion 
• Manage the market budget including using CLUBWAKA retail pricing calculator to set all league and event pricing, and minimizing expenditures as possible
• Perform LSM duties as necessary
• Assist in market-wide event planning, sponsorship activation, and media relations as needed

Required Qualifications

• A background in sales, marketing, customer service or sports/recreation management (1 year minimum)
• 1 year+ of supervisory experience managing a team of 2 or more
• Excellent communicator and socially active and engaging
• Team and Goal Oriented mindset with proven track record
• 1-2 years of on the experience with CLUBWAKA

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Full-Time
Market: Hartford, CT
Work Location: 60% on location of activities and related events, 40% remote within market

Mission

Help build CLUBWAKA communities by working with local staff and management to create targeted marketing campaigns, increase brand awareness, and cultivate a strong community. 

Vision

We are looking for someone with an engaging personality to share the energy and excitement that our fun social sports product has to offer the Connecticut area. 

First Year Outcomes

• Active in the CLUBWAKA culture to increase brand awareness and recruit new players
• Create a marketing and events schedule and promote to new and existing customers
• Cultivate and grow the CLUBWAKA Connecticut Community

Role Key Activities

• Attend at least three to four activities per week, both games and at league sponsor bars, to capture live content for social media.
• Collaborate with SGM/GM to develop, implement and execute a regional social calendar for the market.
• Coordinate digital marketing campaigns to help expand the reach of local Facebook, Instagram and other social media platforms.
• Assist in timely, clear and consistent communication through email, social media and league webpages.
• Manage local Meetup accounts and other social networking accounts. 
• Collaborate and coordinate with local staff to promote events in conjunction with activities.
• Take photos, film and edit market content to use in social media posts, email campaigns, etc.
• Coordinate with local staff on non-CLUBWAKA events to promote brand awareness and strengthen community building. 
• Lead the printing and distribution of marketing materials.

Ideal Qualifications

• Experience with digital marketing and editing is a MUST
• A background in marketing, public relations or sports/recreation management
• Live within a 25 mile radius of both Southington and South Windsor league locations
• Excellent written and oral communication skills

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Part-Time
Location: Hampton Roads

Working with CLUBWAKA is a great way to earn extra income while having fun and being involved with sports. CLUBWAKA shifts fit it in around your full-time job, college classes, parenting, or whatever you have going on in your life! 

We help certify our own staff of Umpires & Referees.  No experience necessary but past officiating is a major plus. Your past sports officiating experience is only as relevant as your ability to adapt to CLUBWAKA rules and procedures. On average, most officials get between 3-16 hours per week in the evenings and on weekends.

We’ll typically schedule you for 2 or more games per shift, not one game at a time. We offer shifts all around the neighborhoods of the Hampton Roads area.

Applicant Qualifications: 

• Must be 18+ years of age 
• Must have reliable transportation to transport league gear
• Must be able to lift and carry 35 lbs of equipment 
• Good knowledge of general rules of the sport you want to work

Benefits for League Officials:

• League Gear Provided
• Flexible Scheduling
• Weeknight (after 6:00pm) and Weekend Shifts
• Competitive Bi-Monthly Pay 

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